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This Privacy Policy explains what account and transaction data ph65 collects, how we use it, and what choices you have. It applies whenever you access ph65 from a region where local law permits, including through GrabPay or InstaPay account activity.
When you open a ph65 account, we collect the registration details you submit — name, contact address, and the credentials you choose. Each time you fund your account through GrabPay or InstaPay, a transaction record is created that includes the amount, the payment channel used, and the timestamp. We keep these records to process your transactions accurately, to respond to account queries, and to comply with the requirements that apply in eligible regions under local law. We also collect device and session data — the type of device you use, your browser session identifier, and the pages you visit within the platform. This helps us keep the account interface working correctly on mobile. We do not sell personal data to third parties. Data shared with payment processors like GrabPay and InstaPay is limited to what is necessary to complete your transaction. Retention periods for account records follow the requirements of applicable local law and the policies of the payment networks involved. You can ask us to review, correct or remove your data at any time through our support channel.
This policy covers data processed through the ph65 platform for account holders in eligible regions where local law permits access. It does not extend to third-party sites linked from our pages, nor to the internal data practices of payment networks. Understanding what falls inside and outside this policy helps you know exactly where to direct a data question.
Registration, login activity and account profile details are covered. This includes the email address and contact number you provide when opening your account, and any changes you make to those details afterward.
Deposits and withdrawals processed through GrabPay or InstaPay generate records held under this policy. The record shows the channel, amount and time. It does not include data held solely on the payment network's own systems.
Pages you visit, session length and device type are logged to keep the platform functional on your device. This data is not used for profiling outside the platform and is not shared beyond what is needed for session integrity.
GrabPay, InstaPay and any linked external pages operate under their own privacy terms. We do not control how those services handle data on their side. Check their policies directly for the rules that apply to your wallet or bank account.
You have practical options at every stage. If you want to see what data we hold on your account, send a request through our support channel and we will provide a summary of the personal data on record. If any detail is wrong — a contact number, a name spelling — you can ask us to correct it and we will update the record once we verify your identity. Where local law in your eligible region gives you the right to request deletion, we will process that request in line with what the applicable rules allow, noting that some transaction records may need to be retained for a legally required period. You do not need to justify a data question; simply reach out and we will respond.
Request a summary of the personal data held on your account. We will confirm what is stored, including registration details and transaction logs tied to your GrabPay or InstaPay activity.
If your registered contact number or name is recorded incorrectly, raise it with support. After identity verification, we update the record promptly.
Any question about how your data is used — whether related to session logging, transaction records or contact details — can be directed to our support team at any time.
Where applicable local law in your eligible region permits it, you can request that we delete your account data. We will confirm which records can be removed and which must be retained under legal retention requirements.
For any data or privacy question — from reviewing what we hold on your account to correcting a registration detail — our support team is the right starting point. Use the contact path that works for your device and we will get back to you.
Open the chat widget in your account dashboard after login. Describe your data question and the support team will respond directly in that session.
Send your privacy or data request to our support email address listed in the account help section. Include your registered contact number so we can verify your account.
Your account dashboard includes a help section where privacy-related request forms are available. This is the most direct path for correction or deletion requests.
ph65 uses session cookies to keep your login active and to remember your account preferences during a session. These cookies do not track you across other sites. You can clear them from your device at any time through your browser settings, though doing so will end your current session. Account passwords are stored in hashed form and are not visible to support staff. We retain transaction records — including GrabPay and InstaPay activity — for the period required by applicable local regulations in eligible regions. If this policy changes in a way that affects how your data is used, the updated version will be posted at this page address.
Session cookies keep your account active. They are not used for cross-site tracking. Clear them via your browser settings whenever you choose; your stored account data is separate and remains intact.
Passwords are stored in hashed form. Support staff cannot view your password. If you suspect unauthorized access to your account, contact support immediately through chat or email.
Transaction records tied to GrabPay and InstaPay activity are kept for the period required under applicable local law and payment network policies in eligible regions. Records beyond that window can be reviewed for deletion on request.
When we update this policy, the revised version replaces this page. The date of the most recent revision is shown at the bottom of this document. Continued use of your account after an update means you have read the new version.
Below are the questions we hear most often about how your account data is handled at ph65. If your question is not covered here, reach out through the support channel in your account dashboard.
We collect the name, contact number and login credentials you provide at registration. Each transaction through GrabPay or InstaPay also generates a record showing the channel, amount and time. Session and device data is logged to keep the platform functional on your device.
We do not sell your data. We share only what is necessary with payment processors like GrabPay and InstaPay to complete your transaction. No personal data is passed to advertisers or unrelated third parties. External services you link to from our pages operate under their own separate privacy terms.
Transaction records — including GrabPay deposits and InstaPay transfers — are retained for the period required under applicable local law and payment network policies in eligible regions. You can ask us which specific records are still on file by contacting support through your account dashboard.
Send a request through live chat or the support email address shown in your account help section. Include your registered contact number so we can verify your identity. We will provide a summary of the personal data currently held on your account.
Yes. If a registration detail is wrong, contact support and we will correct it after identity verification. Deletion requests are processed in line with applicable local law in your eligible region. Some transaction records may need to be retained for a legally required period before they can be removed.
The updated policy replaces this page and the revision date is noted at the bottom of the document. Continuing to use your account after an update indicates you have reviewed the new version. We do not email a notification for every minor revision, so checking this page periodically is worthwhile.